An AI assistant built specifically for Symend's enterprise audience — context-aware, ROI-literate, and trained on every product, FAQ, and case study on the site.
Try it: the chat bar at the bottom of this page is live.
Industry research on AI chat widgets shows that centered, bottom-of-page placement drives up to 3× the engagement of corner-mounted bubbles. Visitors actually see it, the CTAs are scannable without hunting, and the speech bubble reads as part of the page rather than an afterthought. Most enterprise sites still default to a corner icon — we're not most enterprise sites.
Sym isn't a generic chatbot. Every behavior below is purpose-built for how Symend sells.
Greetings, quick-replies, and the default side panel all change based on the page the visitor is on — telecom, financial services, banking, auto finance, credit unions, utilities, plus all three product pages (Cure, Prevent, Converse).
Built-in calculator with the same six inputs as /roi-calculator. Results post directly to the production endpoint — real branded email, real Monday.com record, real Slack alert in #website-new-leads.
Every FAQ from the home, product, and industry pages is in the knowledge base verbatim. Pricing, compliance, security, and implementation answers are word-for-word what marketing already approved.
Swaps the side panel into the relevant case study based on context — TELUS for telecom, RIFCO for auto finance, anonymized Major NA Bank for banking, anonymized Major US Utility for utilities. Strict client-naming rules baked into the prompt.
When SymendPrevent is the topic, the 2-minute explainer auto-plays in the side panel. Cure, Converse, and the main brand video drop in as soon as those videos are published.
Demo bookings, partnership inquiries, and personalized ROI reports — each with the right field set and routed to the right place. Phone is required for demos because reps reach out by phone first.
SMBs, individuals, debtors looking for help, and small consultancies get redirected gracefully without burning rep time. Partners get routed to the partnership flow instead of the demo flow.
Cookie-based 50/50 split between "Book a demo" (hard CTA) and "Calculate my savings" (soft CTA). Same knowledge base, different conversion path. We can measure which one captures more enterprise leads.
Tokens stream as the AI generates them, with prompt caching keeping latency low and costs flat as the knowledge base grows. The visitor never stares at a spinner.
Drops onto any page on symend.com (or anywhere else) with a single<script> tag. The iframe resizes itself as it switches between collapsed bar, minimized pill, and full chat — host page stays clickable everywhere the chat isn't drawn.
Start with one of these in the chat bar below — or open the widget on a specific industry / product page to see how the greeting changes.
The full set (auto-financing, credit-unions, all three product pages) is wired up too — those greetings fire when the widget is embedded on the matching symend.com URLs.
Symend AI Assistant · running on Claude Sonnet 4.6 · staging on theexperimentalbranch
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